1. Overview
At Ay Custom Home, we take pride in offering high-quality home design services and digital products. However, we understand that there may be times when our products or services may not meet your expectations. This policy outlines the circumstances under which we may offer a refund.
2. Digital Products
Due to the digital nature of our products, all sales are considered final. We do not offer refunds on any digital product purchases. However, if you experience technical issues or discrepancies in your purchase, please contact us at info@aycustomhome.com, and we will do our best to resolve the issue.
3. Custom House Plan
Custom house plans are tailored specifically to your requirements, and significant resources are allocated to their creation. As such:
- We offer a cancellation window of 24 hours from the time of purchase for a full refund if no work has commenced.
- Once work has begun, and particularly after you have approved any preliminary designs or concepts, we cannot offer a refund.
- If there are concerns or dissatisfaction with the progress or direction of the work, please contact us immediately to discuss possible adjustments
4. Exceptions
Notwithstanding the above, we may consider refunds in certain exceptional circumstances at our discretion. These situations may include, but are not limited to:
- Non-delivery of the product: Due to an issue with email service or receipt failure, you do not receive a delivery from us.
- Download issues: You have problems that prevent you from downloading the product.
- Irreparable defects or grave errors in the design: While every effort is made to ensure the high quality of our products, unexpected errors may occur. This does not include minor discrepancies or subjective opinions on aesthetics.
5. Refund Policy
To apply for a refund, please provide us with your name, the product purchased, and a detailed reason for your request. All refund requests should be sent to info@aycustomhome.com.
- We will assess refund requests on a case-by-case basis. We aim to process requests within 7 business days from the receipt of the initial request.
- Approved refunds will be processed and credited back to the original method of payment.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@aycustomhome.com. We are here to assist and ensure that your experience with Ay Custom Home is satisfactory.